Policies and Payment Methods

Company Policies and Payment Methods

Travel and Mileage Fee

Any mobile spa appointment requires a $40.00 travel/mileage fee, per spa technician, in addition to the price of the service, and is added to your bill. A valid debit card or credit card number, expiration date, three digit/four digit CVV Code, billing zip code for the card, and the name of the cardholder the way it reads on the card is required to book/reserve an appointment. If you are booking an appointment for someone else, you will be charged the full amount of the appointment in advance.

Cancellations

If you or whomever books your appointment, cancels the appointment or any part of the appointment (any of the services you ordered or they ordered for you), in less than 24 hours of the appointment time or at the appointment, or no shows when we arrive (you do not answer the door or are not in your hotel suite/room) you will be charged for the full amount of the service/s appointment you booked and, the Travel/Mileage Fee. Same day bookings are non-refundable. If an appointment is cancelled/postponed a second time after rescheduling or, after an indefinite postponement; the cancellation fee is equal to the amount of the full appointment and Travel/Mileage Fee; and Individual reservations made in advance must be canceled 24 hours before the session time or the Client will be charged in full. You cannot cancel any services you ordered, while the technician is en route, has arrived at the location, or is in the midst of, beginning, rendering your services. If you cancel or postpone an appointment a second time, the cancellation fee is equal to the amount of the full appointment and Travel/Mileage Fee; you forfeit the full amount; no refunds.

If you cancel a pamper party or event, the deposit is non-refundable; but you can use it to re-book another party or event within 90 days of the event or party you scheduled and cancelled.

If you try to cancel the number of services being done or the technicians you booked or we booked for a party or event, you must do so 7 days before your party or event. If you do not, you will be charged for those services/technicians in full.

If the number of people you book for a party of event do not all show up, cancel, post- pone, change their mind, you will still be charged for for the original bumber of people you booked, the day you booked or on the 7 days confirmation before your party or event.

Parking or Valet Fees

Any parking or valet fees incurred by any of our technicians will be added to the bill.

Accepted Method of Payment

We accept American Express, Visa, Master Card, Discover, debit cards with the aforementioned logos, and cash. We do not accept checks; no exceptions.

Right to Refuse Service

Our Mobile Technicians have the right to refuse service for any reason (medical conditions of the client that endanger the Technician, such as excessive nail fungus, skin lesions, broken skin, infectious diseases, or any condition we are not licensed to treat and requires the care of a Podiatrist or special physician. As such, you will still be charged for the appointment when we come out. We advise you to disclose all medical, hand, foot, skin, and all other conditions to us at the time you call and or email for an appointment. This holds true for any inappropriate conduct on the part of the client or someone at the appointment.

Ordering Services for Someone Else

If you are ordering services for someone else you will be required to pay in advance via credit or debit card. A valid debit card or credit card number, expiration date, three digit/four digit CVV Code, billing zip code for the card, and the name of the cardholder the way it reads on the card is required to book/reserve an appointment.

Wait Fee

We allow a 15 minute grace period from the time the services are scheduled to start by you, the client; when you the client booked the party the day you paid your deposit. Any waiting at any time, by any of our staff to start any guests services at the party incurs an additional fee charge of $2.00 per minute per technician added to your bill.

Refunds

We do not give refunds, as we can not refund he technician for their product they used in your services, their time working on you, their commuting, their travel, and the materials used on you during your services.

There is a minimum required of $100.00 in services for a mobile one on ine appointment; and minimum if two hours for a party or corporate/business event .

Late Night/Early Morning Service Fees

We are available to serve your needs (provided we have staff available at the time you are requesting) 24 hours a day, however a $30 after hours fee will be added to the price of each of your services for appointments set outside of the hours of 9am - 7pm. If it is a holiday, the fee will be an additional $60.00 added to the price of each of your services (for all non-party services) If it is a party or event, the extra fee per service is $15.00 per service. Please note that the after hours fee does not go towards the $100.00 minimum one on one appointment minimums, not the 2 hour service minimum for parties and events.

If you pay with American Express, there is an additional fee of 3.6% added to the bill.

Wait/Excess Charge

Please be sure that you and/or your guests are ready to start your service as soon as the manicurist(s) has the station setup and that it can be completed uninterrupted. If the technician/s) are delayed due to you the client/s/guests keeping them waiting, causes interruptions you will be billed for the additional time. After a 10 minute grace period is exhausted, you will be charged $15.00 per technician that is being kept waiting, at the start of each 15 minute interval; for keeping our staff waiting.

By booking, via website or phone, and submitting payment you acknowledge that you have reviewed and agreed to all of the terms, conditions and polices as outlined. Do not book services if you are unwilling or unable to be bound by the Terms.

All packages and services must be purchased in advance. ALL reservations/sales are final; Pampered Rose Spa Services does NOT issue refunds. A non-refundable deposit/retainer and credit card to keep on record is required to reserve all dates/times, insure any incidentals, cover outstanding balances, complete your contract, and begin the event planning process. Pampered Rose Spa Services; will NOT come out to any venue/event without a valid credit card on record – regardless of your final payment method. Your deposit is applied towards your total event cost. 50% of your balance is due in advance of your event date and is automatically charged to the credit card on record, unless other payment options are agreed upon in writing. The final 50% is due when our staff completes the last service.

Event packages, services and number of guests may NOT be lowered or withdrawn. A 15% rush charge applies to any package or service that is added or upgraded after your final headcount date, which is 7 days after your original booking/deposit date. Within 30 days of your event, charges may apply for any changes in dates or services depending on the size and complexity of your event.

Prices subject to change at any time without notice.

There are no refunds once client books an event by making a deposit payment .

There will be $100 cancellation fee for all cancellations.